Got Questions About ez77?
We've Got Answers.

The minimum age to play at ez77 is 21 years old, in line with PAGCOR regulations for casino-style gambling in the Philippines. We strictly enforce this requirement through our KYC identity verification process. Any account found to belong to a person under 21 will be immediately suspended. If you're not yet 21, please do not attempt to register — gambling is addictive, and we want to make sure every player is mature enough to engage responsibly.

ez77 accepts the following Philippine government-issued IDs for KYC verification: Philippine Passport, Driver's Licence, PhilSys National ID, SSS ID, GSIS ID, PRC ID, or Voter's ID. You'll need to upload a clear photo or scan of your chosen ID, along with a selfie holding the document. Verification is typically completed within 24 hours. Once approved, your account is fully unlocked for deposits, withdrawals, and all game types.

Go to the ez77 Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll help you regain access securely.

No. Each player is allowed only one ez77 account. Creating multiple accounts (also called "multi-accounting") is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you've accidentally created a duplicate account, please contact our support team immediately so we can resolve the situation without penalty.

The minimum deposit at ez77 is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in line with our anti-money laundering (AML) compliance obligations. Deposits are typically credited to your ez77 account instantly or within a few minutes.

Withdrawal processing times at ez77 depend on your chosen method. GCash and Maya withdrawals are typically processed within 1–3 hours during business hours. Bank transfers to BPI, BDO, Metrobank, and other Philippine banks usually take 1–3 business days. All withdrawal requests are subject to a security review. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals.

First, wait up to 15 minutes — some transactions take a little time to process, especially during peak hours. If your deposit still hasn't appeared after 15 minutes, take a screenshot of your payment confirmation (GCash receipt, bank transfer confirmation, etc.) and contact our support team via live chat or email at [email protected]. Include your ez77 account email, the transaction amount in ₱, and the date and time of the transaction. Our team will investigate and resolve it promptly.

Yes — ez77 is fully optimised for mobile play. Whether you're using an Android or iOS device, you can access all games directly through your mobile browser without needing to download a separate app. The platform automatically adjusts to your screen size, so you get a smooth, responsive experience whether you're playing on a phone in Quezon City or a tablet in Davao. For the best experience, use an updated version of Chrome, Safari, or Firefox.

Yes. All ez77 games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our slot and table game providers are independently audited for fairness. Live dealer games are streamed in real time from professional studios, with real cards and real dealers — no RNG involved. The Return to Player (RTP) percentage for each game is displayed in the game's information panel so you always know what to expect.

Aviator is a crash-style game where a multiplier starts at 1x and climbs as a plane flies across the screen. Your goal is to cash out before the plane flies away — if you don't cash out in time, you lose your bet. The longer you wait, the higher the potential multiplier, but the risk increases too. You can place up to two bets per round and set an auto cash-out multiplier if you prefer a hands-off approach. It's fast, exciting, and one of the most popular games among Filipino players on ez77.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games like baccarat may contribute less. Check the specific bonus terms for full details.

Bonuses at ez77 have an expiry date — if you don't use or complete the wagering requirements within the specified time frame, the bonus and any associated winnings are automatically removed from your account. Other reasons a bonus may be removed include: making a withdrawal before completing wagering requirements, violating bonus terms (e.g., using excluded games), or account verification issues. If you believe your bonus was removed in error, contact our support team with your account details and we'll look into it.

Self-exclusion is a tool that allows you to voluntarily suspend your ez77 account for a set period — minimum 6 months — if you feel your gambling is becoming a problem. During self-exclusion, you cannot log in, deposit, or play. To request self-exclusion, contact our support team via live chat or email at [email protected]. Your request will be processed within 24 hours. For more information, visit our Responsible Gaming page.

If you or someone you know needs help with problem gambling, the National Center for Mental Health (NCMH) crisis hotline is available 24/7 at 1553 (toll-free). PAGCOR also maintains responsible gaming resources and a national self-exclusion registry for players who want to be excluded from all licensed Philippine gaming operators. ez77 fully supports players who seek help and will cooperate with any responsible gaming referral process. Remember: Gambling is addictive. Know when to stop.